ABOUT THE ROLE

The Client Service Associate is at the heart of how we deliver value to our clients. In this role, you will be the face of our team to the clients we serve, building trust, maintaining strong relationships, and ensuring that every interaction leaves a lasting positive impression.

You will work closely with both clients and internal teams, translating client needs into clear direction and keeping all parties aligned throughout the project lifecycle. From managing documentations and communications to facilitating training sessions, you will play a hands-on role in shaping the client experience. We are looking for someone who takes genuine ownership of the relationship they manage, communicates with confidence and care, and thrives in a dynamic environment.
 

KEY RESPONSIBILITIES

• Act as the primary point of contact for clients, maintaining open and professional communication throughout all project phases. 
• Bridge the gap between clients and internal project teams by clearly conveying client needs, feedback, and expectations.
• Manage and maintain client documentation, including meeting notes, project updates, status reports, and correspondence.
• Coordinate and deliver client onboarding and training sessions to ensure smooth adoption of our software solutions. 
• Monitor client satisfaction and proactively address concerns or escalate issues to the appropriate team members. 
• Support the preparation of presentations, proposals, and other client-facing materials.
• Track and follow up on action items arising from client meetings and communications. 
• Continuously look for ways to improve the client experience and contribute to internal process improvements.

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree is preferred. 
• Up to 1 year of experience in client services, customer service, or similar client-facing roles; fresh graduates with relevant internship or academic experience are encouraged to apply. 
• Fluency in written and spoken English, with the ability to communicate professionally across all client-facing interactions. 
• Strong verbal and written communication skills with the ability to convey information clearly and professionally.
• Demonstrated ability to manage relationships with multiple stakeholders across varying levels of seniority. 
• Highly organized with attention to detail and the ability to manage multiple tasks and deadlines simultaneously.
• A collaborative mindset with the willingness to take ownership and work independently when needed. 
• Openness to learning new tools, processes, and technologies in a fast-paced software environment.
• Basic familiarity with project management or CRM tools is an advantage, but not required.

WHAT WE OFFER

• Collaborative and learning-driven work culture
• Career growth and professional development
• Competitive salary and benefits