ABOUT THE ROLE

As a Customer Relationship Manager, you'll own the client relationships across Bajra's product line, making sure every customer who uses our software gets real, lasting value from working with us. When a new customer comes on board, you become their main point of contact. Your job is to get them up and running smoothly, keep them well supported, and ensure they keep getting value from the product over time. 

We're looking for someone who treats their clients' outcomes as their own, communicates clearly and warmly, and takes real ownership of the accounts in their care.

What You'll Do

• Serve as the go-to contact for your clients, guiding each relationship from kickoff through the full length of the engagement.
• Run onboarding and training sessions that get new clients comfortable and productive with the software quickly.
• Keep a close eye on how clients are doing, catch problems before they grow, and loop in the technical team when an issue calls for deeper support.
• Translate what clients need and expect into clear, actionable direction for our internal teams, and carry their feedback back the other way.
• Stay on top of follow-ups and action items so nothing slips and everyone stays aligned at each stage.
• Keep client records in good order, from meeting notes and status updates to reports and correspondence.
• Pitch in on client-facing materials and look for practical ways to make the overall experience better.

What We Are Looking For

• 3+ years working in customer success, account management, or another client-facing role, ideally within software or tech.
• Someone who defines their own success by whether clients are happy, engaged, and getting real value, not by how many tickets get closed.
• Excellent written and spoken English, with a confident and professional manner in every client interaction.
• Comfort working with a range of stakeholders, from day-to-day users to senior decision-makers.
• Strong organizational habits and the focus to juggle several clients and deadlines at once without dropping details.
• A team player who's equally happy taking initiative and running with things on their own.
• Curiosity about new tools and ways of working in a fast-moving software setting.
• Prior use of CRM or customer success platforms is a plus.

WHAT WE OFFER

• Collaborative and learning-driven work culture
• Career growth and professional development
• Competitive salary and benefits