Primary Responsibilities

• Work under the supervision of senior IT staff to complete assigned tasks related to installation, configuration, and maintenance of computer systems, software applications, and hardware components.
•  Support network administration tasks, including user account management, permissions, and basic network device configurations.
• Provide technical support to end-users by troubleshooting and resolving hardware, software, and network issues.
• Work independently or in collaboration with others to implement Information Technology Solutions or resolve production problems; investigate and research problems via online resources, technical materials, and vendor support.
• Analyze, define, and document the requirements for data, workflow, logical processes, hardware, and operating system environment; interface with other systems; internal and external checks, controls, and outputs.
• Test new software and hardware products to ensure compliance with vendor guarantees and client expectations and to determine their compatibility with products currently in use.
• Maintain an inventory of IT hardware and equipment.
• Assist with the implementation of IT security measures, including antivirus updates, firewall configurations, and user access controls.
• Participate in vendor communication regarding installations, problems, and resolutions.
• Contact internal clients, co-workers, and management, and must at all times act as a professional representative of the department.