Bajra AI

Bajra AI is a next-generation customer support platform that brings together an AI-powered voice agent, a unified inbox, and a knowledge-grounded response engine, all in one place. It is built for modern support teams who need to handle high volumes without sacrificing the human touch.

The platform operates on a simple but powerful idea: AI takes on the routine so your team can focus on what actually matters. When a conversation needs judgment, empathy, or expertise, it seamlessly reaches a human agent with the full context already waiting for them.

Key Features

• Real-Time AI Voice Agent
  The voice agent picks up inbound calls in under 3 seconds. With streaming speech recognition, natural interruption handling, and live transcription, it delivers a conversation experience that feels remarkably human.
• Knowledge-Grounded Replies
  Every response is generated directly from your company's own knowledge base, including PDFs, markdown files, plain text, and URLs. Answers are accurate, auditable, and cite the source they came from.
• Seamless Human Handoff
  When the AI reaches its limits, a human agent steps in. The full conversation transcript transfers instantly, so the customer never has to repeat themselves. The average human handoff is instantaneous.
• Built-In Ticketing
  Any conversation can be converted into a tracked ticket with priority levels, comments, assignees, and a full activity timeline, keeping nothing lost and nothing forgotten.
• Outbound Voice Campaigns
  Beyond inbound support, Bajra handles proactive outreach too. Payment reminders, renewal nudges, and CSAT surveys are all automated, AI-driven, and transcribed in real time, with intelligent escalation built in.
• Multi-Tenant Team Management
  Designed for organizations at scale, Bajra supports multiple teams with full data isolation, role-based access, per-team knowledge bases, and simple email-based onboarding.
• Omni-Channel Inbox
  Voice and web chat come together in a single, unified queue. WhatsApp, Instagram, Facebook Messenger, and other Meta channels are on the way.

Why It Stands Out
Bajra AI does not just automate support; it makes support smarter. Confidence-driven escalation ensures the right conversations always reach the right people. Multi-tenant architecture keeps every organization's data completely isolated. And with options for 100% call transcription and source-cited responses, every interaction stays transparent and traceable.