Our work / Bajra AI
Bajra AI
AI customer support platform
Combines a real-time voice agent, an omni-channel inbox and a knowledge-grounded response engine in one multi-tenant platform. Conversations the AI cannot resolve transfer to a human agent with the full transcript.
- Category
- Customer support / contact centre
- Interfaces
- VoiceWeb chatWhatsAppInstagramFacebook MessengerViberIn development
- Stack
- FastAPIHugging FacevLLM
- Deployment
- Multi-tenant, per-organization data isolation
- Website
- bajra.ai
What is in the platform
Capabilities
Real-time AI voice agent
Picks up inbound calls in under three seconds, with streaming speech recognition, natural interruption handling and live transcription.
Knowledge-grounded replies
Answers generated from your own knowledge base — PDFs, markdown, plain text and URLs — accurate, auditable and cited back to the source.
Seamless human handoff
When the AI reaches its limits a human agent steps in, and the full conversation transcript transfers instantly.
Built-in ticketing
Any conversation converts into a tracked ticket with priority, comments, assignees and a full activity timeline.
Outbound voice campaigns
Payment reminders, renewal nudges and CSAT surveys, automated and transcribed in real time with intelligent escalation.
Omni-channel inbox
Voice, web chat, WhatsApp, Instagram and Facebook Messenger in a single queue. Viber is on the way.
Built for organizations, not just teams
Architecture
Every organization's data stays completely isolated. Teams get their own knowledge bases, their own roles and simple email-based onboarding.
- Data isolation
- Full separation between tenants, with role-based access inside each one.
- Knowledge base
- Per-team, ingesting PDF, markdown, plain text and URLs.
- Transparency
- Options for 100% call transcription and source-cited responses.
- Stack
- FastAPI, Hugging Face, vLLM.
Built in the same workshop
